TEKsystems • Redwood City, CA 94061
Job #2683917749
Description: BILINGUAL IN SPANISH IS A PLUS.
Welcome callers to ARC Fertility with warmth and empathy: by listening to their needs, providing them with options, answering their questions, and helping them navigate the financial process.
Ability to guide the patient through details at an appropriate pace for the patient
Capability to simplify financial application process for patients by breaking down complex process into simple "to-do" steps.
Assist new patients by communicating ARC Fertility treatment service packages offered at their clinic, and financial options available to them
Work in the Salesforce platform to track leads and document patient interactions
Confident working independently yet also enjoy working collaboratively as a "can-do" team player
Capacity to adhere to a strict follow-up schedule for each patient to support patient follow through & closed contract sales
Review and process incoming ARC program/lender applications
Address patient inquiries urgently to expedite their time to treatment
Collaborate with clinic, sales and marketing departments regarding clinic related matters, trends and engagement strategies
Provide feedback on the patient services process to help improve flow and efficiency 3
Participate and provide feedback in both departmental and company-wide operations meetings
Participate in miscellaneous ad-hoc project
Follow Up is an important quality of a successful CCN
The CCN will follow the patient's loan application through to completion by keeping in communication with the patient, the lender, and the clinic staff (as needed).
Excellent customer service and computer skills
Positive attitude, enthusiasm, and adaptability/flexibility
Ability to prioritize and diligently follow tasks through to completion
Strong attention to detail and accuracy
Ability to successfully manage competing priorities
Organize work, set priorities, meet critical deadlines and follow up on assignments with minimal direction
Must be adaptable and able to approach all tasks with a down-to-earth attitude, pleasant demeanor, sense of humor, and desire to have fun
WPM 50+ preferred
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
TEKsystems • Menlo Park, CA 94025 • 3 Days Ago
TEKsystems • San Francisco, CA 94103 • 3 Days Ago
TEKsystems • Union City, CA 94587 • 8 Days Ago
Sutter Health • San Mateo, CA 94401 • Apr 16
TotalMed • San Mateo, CA 94401 • Apr 12
DaVita Inc. • Fremont, CA 94537 • Apr 9
ATC Alameda County • Oakland, CA 94621 • Yesterday