Patient Care Specialist

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

Patient Care Specialist

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there's no place like home, and that's why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as the Patient Care Specialist. Being a part of something this great, starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

To continue to be an industry pioneer delivering unparalleled care, we need a Patient Care Specialist with commitment and compassion. Are you one of them? If so, apply today!

Why Join the Elara Caring mission?

• Work in a collaborative environment.

• Be rewarded with a unique opportunity to make a difference

• Competitive compensation package

• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost

• Opportunities for advancement

• Comprehensive insurance plans for medical, dental, and vision benefits

• 401(K) with employer match

• Paid time off, paid holidays, family, and pet bereavement

• Pet insurance

As the Patient Care Specialist, you'll contribute to our success in the following ways:

• Establishes and maintains effective and efficient systems for tracking program referrals to ensure accurate admission processes are followed.

• Communicates program referral status to appropriate sales, branch, or administrative team members.

• Answers all inquiries regarding enterprise services and provides appropriate information, including referrals to community resources as appropriate.

• Actively works to connect patients with appropriate internal team members based on patient needs and requests, including but not limited to skilled care, personal care, ElaraConnect personnel or others as appropriate

• Qualifies referrals for skilled care by assessing patients over the phone and in conjunction with available clinical documentation and patient feedback

• Verifies eligibility for skilled care as part of qualification process, including but not limited to insurance eligibility, branch capacity, consent for care, and physician approval of home health order.

• Collaborates with orders team to retrieve signed home health orders from referring physician or facility to ensure timely initiation of care.

• Follows regulatory requirements and timelines when assessing new potential patients.

• Initiates and maintains collaborative relationships with patients, caregivers, referral sources, and physicians.

• Participates in clinical record audits, utilization reviews, Peer Review or Quality Improvement programs, as appropriate.

• Attends required training, education, seminars, or other means of learning.

• Processes all data entry information into the company database software accurately and timely.

What is Required?

• Associates Degree in Nursing in Nursing is required.

• 2+ years' experience as an LPN/LVN

• Current Certified LPN/LVN

• Proficiency with MS Office Suite (Word, Excel, Outlook)

• Prior experience with enterprise applications (e.g., Homecare Homebase, Workday, etc.)

• Excellent verbal and written communication skills.

• Experience with Medicare/Medicaid home health care benefits, policies and procedures is preferred.

You will report to the Clinical Program Supervisor.

This is not a comprehensive list of all job responsibilities ; a full job description will be provided.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.

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