Medical Secretary

Title: Medical Secretary

Location: Lower East Side

Org Unit: NYPHLMH-Administration

Work Days: Monday-Friday

Exemption Status: Non-Exempt

Salary Range: $23.98 - $26.35

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direct supervision, provides secretarial, patient care coordination and related administrative support for one or more providers

Job Responsibilities

• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.

• Fields telephone inquiries from patients and referring physician offices. Takes messages and/or triages calls to appropriate staff. Escalates more complex issues to senior staff, clinical team members and/or department managers for resolution.

• Ensures patient charts and registration face sheets are available and prepared for visit.

• Schedules follow-up procedures, radiology and diagnostic tests.

• Maintains physicians' administrative (research and academic) and clinical/surgical schedules.

• Processes medical record requests for provider(s), according to institutional and compliance standards.

• Obtains, reviews and updates patient demographic and insurance information within the practice management billing system.

• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.

• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient's responsibility for payments

• If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.

• Initiates and prepares written correspondence as needed and based on functional needs.

• May be responsible for chaperone duties during patient exams as needed.

Education

• High school diploma or GED

Experience

Approximately 1 or more years of experience succeeding in a customer/patient service role over telephone and in-person

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).

• Knowledge of CPT, ICD-9, and ICD-10 coding.

• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Licenses and Certifications

Working Conditions/Physical Demands

Standard office work

Weill Cornell Medicine is a comprehensive academic medical center that is committed to excellence in patient care, scientific discovery, and the education of future physicians and scientists in New York City and around the world. Our doctors and scientists - faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization - are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, NewYork-Presbyterian Hospital/Brooklyn Methodist Hospital, NewYork-Presbyterian Hospital/Westchester Behavioral Health Center, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients - the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.