Three Tips for Becoming a Customer Service Manager

John Scott
Posted by

If you want to become a customer service manager, you will need some skills that will help you in your new career. While some of these skills can be taught, others are learned while on the job. These three tips will ensure you improve your customer service skills while also getting the notice of your superiors and increasing your chances of promotion.

A good customer service manager should be a role model at all times. As a customer service manager, your employees will be taking cues from you as to how to best perform in their jobs. This means that from day one, before you even get promoted, you should be acting as a role model. Get into the habit of performing your duties as if all eyes are on you, because once you become a manager, that's exactly what will happen. If you start fostering these habits now, it will pay off in the long run. If you act as a good role model and show off your customer service skills, your superiors will have no choice but to take notice. Your fellow workers will likely notice as well and respect you for it, which will make it easier for you when you become a manager.

Another great tip for a budding customer service manager is to take the initiative when you are given an opportunity. For example, there may occasionally be special projects for which management needs volunteers. Take the opportunity to put yourself forward and let everyone see what you are capable of. If your team seems to have sagging morale, try to inject some positivity into them, which also increases productivity. Once again, managers will take notice and you will be well on your way to achieving your ultimate goal of becoming a manager.

Finally, you should always look for ways to improve yourself in order to become a customer service manager. You can accomplish this by looking at your employee evaluation as a way to set goals for upgrading your skills rather than as a critique. Check if there are any additional training classes you can take to improve your chances of getting promoted. Your employer may even offer scholarships or tuition reimbursement programs that you can take advantage of if you're really serious about moving into a management position.

When you set a goal to become a customer service manager, you should focus on improving your skills. Acting as if you already have the job will help you develop the habits and skills necessary to get promoted, and it will also make you a better employee and ensure you're ready for the challenges that lie ahead.



(Photo courtesy of


Become a member to take advantage of more features, like commenting and voting.

Jobs to Watch