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For your reference, we have included the original job posting below.
VP of Patient Experience - PROF: PATIENT SVCS
Job Number:
43808367
Company Name:
Parallon Workforce Management Solutions
Job Location:
DENTON, TX US
Job Category:
Healthcare & Medical
VP of Patient Experience - PROF: PATIENT SVCS
VP of Patient Experience - Denton, Texas US
Unit: PROF: Patient Services
Job Summary: The VP of Patient Experience serves as the stakeholder champion for setting the organizations service culture. They are responsible for improvement of satisfaction results across all customer groups in the Medical Center.The Stakeholder champion manages data sets and reports related to customer satisfaction.These functions include: planning, analyzing, preparing, managing, and evaluating administrative and operational activities of customer satisfaction and related projects. Responsible for planning, organizing, coordinating and directing all functions of the department(s) in order to meet the stated mission, vision and values of the Medical Center.It is expected that the VP will effectively drive the culture ofthe hospital, develop processes and outcomes, comply with hospital and corporate policy and procedures, efficiently manage finances and resources, promote teamwork and customer satisfaction, and integrate the department services into the organization's overall plan for the delivery of care and service.
Requirements: - Ability to listen, interact and communicate verbally and in writing. - Bachelors Degree required; Masters Degree preferred. - Prefer experience/formal training in Quint Studer, Ritz-Carlton, or other comparable customer service-focused methodology. - 10-15 years healthcare management and customer relations experience, or comparable leadership background. - A high level of analytic ability is required. Communication skill is required to lead, teach and persuade others.
Excellent interpersonal skills as demonstrated by the ability to work effectively with individuals and/or teams and across disciplines required. Excellent communication skills, as demonstrated in oral presentations and written reports is required. Ability to multi-task and arrange priorities. Demonstrates well-organized, focused, and detail-oriented qualities. Proficient in the use of standard computer software (word processing, spreadsheet, presentation and database management). Experience using statistical software preferred
Candidate has had primary leadership responsibility for their facility's HCAHPS or other customer service scoring metrics. They should also be able to clearly demonstrate an improvement in those metrics under their leadership, as well as articulate tactics they utilized to accomplish such improvements.
