REGIONAL PATIENT ACCESS MANAGER
SUMMARY:
The Patient Access Regional Director is responsible for the hospital-based PAS Directors who manage daily operations of all Patient Access functions. This individual coordinates initiatives and operations with hospital leadership representatives from facilities associated with the PAS. The Regional Director interprets policies and procedures, recommends changes as appropriate, and provides relevant feedback to PAS, Solutions Management and PAS Implementation leadership. As the Patient Access leader, this person serves as a key promoter of the PAS as a service organization which strives to meet and exceed the needs of its customers.
TRANSITION DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Plan, prepare and integrate facility Patient Access processes with PASs during deployment
Establish controls and review mechanisms for PAS policies and procedures related to Patient Access
Manage Patient Access implementation activities across multiple facilities
Provide input for process design and other implementation activities
Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate
Develop specific objectives, budgets, and performance standards for each area of responsibility
Identify and implement process improvements to lower costs and improve services to facility customers
Perform staff reviews and prepare performance documents for direct reports
Recommends sufficient number of qualified/competent staff. Recommends sufficient number of qualified/competent staff.
Oversee hospital-based Patient Access Directors and coordinate initiatives across facilities to ensure standardization and sharing of best practices
Provide relevant guidance for hospital-based Patient Access Directors and other PAS Directors to resolve internal and external issues
Inform PAS COO of any significant issues in the Patient Access area (e.g., Pre-registration delays, pre-authorization backlogs, etc.)
Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education
Inform Patient Access Management and staff regarding payer requirements, significant changes and developments
Ensure quality review measurements are in place at each facility
Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in PAS Service Level Agreements
EDUCATION REQUIREMENTS:
Must hold a Bachelors Degree
EXPERIENCE REQUIREMENTS:
Previous Patient Access Experience
***NOT OPEN TO VENDORS***
Category: PROF: PATIENT SVCS
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