PATIENT SCHEDULING MANAGER
SUMMARY:
GENERAL SUMMARY OF DUTIES - Responsible for the day-to-day operations of the scheduling department. Schedules procedures when necessary to ensure targets are met. Performs QA audits, tracks and trends performance and productivity by employee. Provides ongoing training and education. Assumes responsibility for staffing, problem solving, and leading by example. Demonstrates knowledge of human growth and development, assessment, range of treatment, and care of patients appropriate to the ages of patients served and/or perform maintenance of Scheduling Dictionaries including meeting with ancillary departments to :
Assist resolve dictionary issues according to Project Plan
Site visits to hospitals or physician offices as requested by senior management or hospital administration as needed
Perform scheduling function when needed to ensure telephone hold times are kept to a minimum
Ensure QA is performed on a sample of scheduled procedures; maintain statistics and reports
Assist with development and/or creation of scheduling education materials
Provide phone support of Meditech scheduling
Provide continuous training for and communicates changes to existing employees
Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels
Follow-up on patient and physician complaints promptly
Implement and promote excellent customer service
Work closely and professionally with outside agencies on special projects developed by the corporate office
Interview, hire, evaluate, and counsel Scheduling staff members
Perform evaluations in a timely manner
Train new employees in all aspects of their assigned job
Supervise and maintain the productivity of employees
Process all paperwork in a timely manner
Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner
Complete monthly reports to the Director
Responsible for Dept. Operations Report, FTEs and Operating budgets
Ensure all personnel policies are followed
Develop and maintain policies and procedures
Effectively manage and direct all areas to ensure quality, productivity, and customer service
Act in the capacity of Director in his/her absence
Contribute to A/R goals for patient registration
Conduct monthly staff meetings and inservices for all responsible areas
Assist with Meditech upgrades as deployed
Work closely and professionally with Nursing and Ancillary Departments in an effort to maintain teamwork approach
Recommends sufficient number of qualified/competent staff.
Actively seeks ways to control costs without compromising quality of care of the services delivered.
Attends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards.
Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.
Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement
Other duties as assigned
EDUCATION REQUIREMENTS:
Associate's or Bachelor's Degree preferred.
EXPERIENCE REQUIREMENTS:
Patient Access and/or Scheduling experience required. Minimum 3 years management experience required.
***NOT OPEN TO VENDORS***
Category: PROF: PATIENT SVCS
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