Nurse Demand Mgt Ld (Richmond or Atlanta) - 54126VMJ
WellPoint is the nation's leading health benefits company serving the needs of approximately 28 million medical members nationwide.
Position can be located in Richmond, VA or Atlanta, GA
Work schedule: Friday, Saturday and Sunday 10pm to 10:30am
Leads a team of medical call associates in performing telephone triage to assess caller's needs and provide relevant health information to assist caller in making healthcare decisions. Provides work direction, establishes priorities and works with management on scheduling and coverage for calls. May be assigned to work on special projects relevant to medical call. Utilizes established software, written materials, on-line resources and nursing background to provide callers with appropriate medical information. Coordinates with case management and/or staff physicians as necessary. Primary duties may include, but are not limited to: Establishes and maintains supportive relationships with callers and their families as necessary. Performs professional assessment of caller's needs with accurate, concise documentation. Conducts thorough symptom assessment of caller's situation using established criteria and protocol. Utilizes established software, written materials, on-line resources and nursing background to provide callers with appropriate medical information. Provides caller with appropriate community resources as necessary.
Requirements:
* Requires current unrestricted RN license in applicable state(s)
* 7 years acute clinical experience or any combination of education and experience, which would provide an equivalent background
* BSN preferred along with previous triage experience
* Must be able to be licensed in multiple states on a timely basis
