Director, IT (Oak Hill Hospital)

Director, IT (Oak Hill Hospital)

The Director of IT&S oversees and manages effective operation of the information technology in the facility and ensures strategic and operational alignment with facility business objectives and facility, division, and HCA enterprise IT&S goals and objectives.

Supervisor: Division CIO or Senior Director of IT&S

 

Supervises: Roles may include and are not limited to Sr. Clinical Analyst, Clinical Analyst, Sr. Technical Analyst, Technical Analyst, Systems Administrator (zone/market operations may be aligned such that all employees report to division-based leadership where the Director of IT&S would not supervise any employees).

• Develops Facility IT&S capital & operating budgets aligned with budget directives
• Establishes, communicates, monitors, manages and ensures compliance with Service Level Agreements (SLAs) (e.g., service levels for Remedy incident resolution)
• Coordinates the assignment of resources to IT&S projects, operations, & incidents
• Aligns & monitors the assignment of resources and related financial allocations to Facility programs
• Develops plans for the Facility technical environment with Division technical leaders
• Identifies and coordinates resolution of IT issues at the Facility
• Coordinates on-site management of Facility hardware & software
• Promotes & coordinates the management of compliance issues & projects
• Manages information security aspects for the Facility

• Develops, coordinates, guides, and executes a Facility IT&S plan that aligns IT with Facility business strategy and with Enterprise and Division business & IT strategy
• Assists in development of Division and Corporate 3-yr IT strategic plans

• Builds positive relationships with Facility leadership team, Facility department directors & managers, and other Division leaders as dictated by the business organizational structure
• Represents IT&S on appropriate business committees
• Owns the facilitation of multi-way communication with key constituents on IT&S matters
• Communicates successes, challenges, opportunities, trends, and lessons regarding the Facility to Division CIO
• Cascades all information to direct reports & Facility-based IT&S staff through face-to-face meetings and other communication mechanisms
• Promotes sharing of information through documentation and distribution of best demonstrated practices

• Plans & manages select Enterprise, Division, or Facility projects for the Facility (including communications) as project leader
• Manages, monitors & executes the Facility's portfolio of projects
• Coordinates and supports IT aspects of facility projects (e.g., construction, opening satellite clinic, remodel nursing unit)

• Understands the implications of technology solutions to Facility workflow & operations & communicates to key stakeholders
• Identifies process improvement opportunities & challenges and communicates them to appropriate Division IT leaders for planning & action
• Participates in Enterprise, Division, &Facility process improvement initiatives

• Educates key constituencies regarding IT governance processes & practices
• Communicates & supports IT governance processes & practices

• Supports mentoring and coaching (based on KRAs and Performance HCA) in conjunction with direct supervisor
• Helps ensure accountability of IT&S Staff working in the Facility
• Recruits, manages, leads, develops & retains IT&S staff in Facility, in alignment with Division organization structure & practices
• Adheres to the Code of Conduct and Mission and Value Statements
• Assists with other duties as assigned

• Strong understanding of IT&S operations including service desk, desktop and server support, networking, network security, computer operations, and customer service principles
• A clear understanding of computer systems and corresponding support requirements
• Possesses strong written, verbal, and presentation skills
• Strong leadership skills, personal drive, and ability to see projects through to execution in a matrixed environment
• Strong understanding of HCA systems and procedures
• Strong analytical skills in budgeting, planning and policy maintenance and development