Implementation & Training Specialist 2

Implementation & Training Specialist 2

Implementation & Training Specialist 2
Req: 12188
Department: PACIS Administration
Schedule: Full Time
Shift: Days
Hours: 8-5
Job Details:
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HealthCare Partners Medical Groupis a multispecialty medical group that is recognized for its quality of care and high rates of patient satisfaction. HealthCare Partners has over 3,500 employees, including 500+ primary care and specialty physicians, caring for more than 500,000 patients throughoutLos AngelesCountyandNorthernOrangeCounty. HCP operates 40 medical clinics, five urgent care centers, two medical spas, and an ambulatory surgery center. If you''re looking to make a difference with a large, financially stable, well recognized, privately-owned Medical Group, HealthCare Partners may be the employer for you.

As part of our continued growth, we are currently seeking to add:


IMPLEMENTATION AND TRAINING SPECIALIST 2


Position Summary:

Under indirect supervision, coordinates the implementation of a physician office based electronic solutions and assists the practices in the effective adoption and utilization of these systems. As a team, oversees the entire client engagement and ensures that all portions of the software are rolled-out according to mandated schedules and timelines and that all customer personnel are effectively utilizing the software application(s).


Qualifications:

· Bachelor's degree, and/or equivalent experience:
· 3+ years experience working directly with physician and/or nursing staff and patient care charting practices (for EMR).
· 3+ years experience working directly with medical office and/or billing processes (for EPM).
· 1+ years of supporting an IT infrastructure in the healthcare environment of business operations as well as an IT organization.
· 1+ years of experience in the area of software implementation, preferably in a healthcare setting.
· Experience with healthcare applications is a plus, specifically the NextGen EPM and/or EMR systems.
· Demonstrated experience in PC based hardware utilization in a medical or business setting.
· Strong interpersonal communication skills.
· The ability to interpret and communicate at all levels of management.
· Essential Functions:
· Assist physician groups to implement electronic solutions, such as practice management and electronic medical record systems.
· Visit physician practice sites and provide on-site implementation support prior, during and after Go-Live
· Manage implementation process adhering to the process established by PACIS team and management to effectively move client through phases towards a successful implementation and effective use of the system(s).
· Assess client needs based on their established workflow methods and technical skills levels.
· Customize and configure software to meet the needs of the each client while staying within the parameters of an enterprise system.
· Follow-up to assure client satisfaction and proper and full utilization of products.
· Field incoming help requests from end users
· Working on multiple projects concurrently and meeting deadlines.
· Working in partnership with the application specialists and training specialist to ensure that customer needs and expectations are met.
· Provide feedback to the PACIS team (might be personal opinion or client suggestions) regarding software application improvements and/or innovations.


Physical Demands for the Position:

· Ability to stand for prolonged periods of time while performing implementation/go-live duties.
· Ability to travel to customer sites.
· CA Drivers License required.
· Ability to use laptop computer.


Success Metrics:

· Ability to meet timelines as established per the PACIS implementation methodology.
· Completion percentage of all forms/sign off points as established per the PACIS implementation methodology.
· Customer satisfaction ratings as measured by post implementation survey(s).


We offer a competitive salary and benefits program including Health, Dental, Vision, employer-matching 401(k), Continuing Education, Tuition Reimbursement, free Basic Life and AD&D insurance, company paid Long Term Disability, a generous Paid Time Off schedule, and more.

HR Use Only: CB