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ADMISSIONS COUNSELOR, Orange County, CA
Under the general supervision of the Program Director or other assigned manager, exercises independent judgment and discretion, in providing, coordinating and arranging outreach, admissions and assessment of prospective clients for Phoenix House programs; is responsible for creating and implementing a marketing/sales plan to attract and secure referrals of clients outside of Phoenix House's traditional government sources in order to build a private pay and private insurance stream of revenues. S/He works in collaboration with Regional Sales Manager, Facility Director, and other admissions team members to design and implement business and marketing strategies that are in line with program milieu.
In addition to all components of the above position summary the following "Responsibilities" are essential to successful performance in this position:
. Create and implement marketing strategies and sales plans that will promote Phoenix House services to stimulate and maintain private insurance client referrals.
. Develop and maintain effective client relationships with current and prospective referral sources to market Phoenix House services.
. Directly responsible for interviewing applicants for admissions to the residential program and performing assessments and evaluations in keeping with Phoenix House policies and procedures. This includes, but is not limited to interviewing prospective clients and relatives to obtain necessary and pertinent personal and financial data to determine eligibility and appropriateness of treatment and admission.
. Facilitates waiting list groups for families as a means of support for them while they are waiting for a treatment opening for their child.
. Performs crisis intervention sessions for families who are seeking treatment.
. Coordinates and completes the admissions process (which may include transportation) for all intakes with approval by their authorized representatives.
. Maintains a list of referrals for clients who do not meet the admissions criteria.
. Participates in meetings and conferences, as assigned, as a representative of Phoenix House.
. Participates in individual supervision meetings at least twice a month and at least one group supervision meeting every two months as scheduled with the Director of Admissions.
. Establishes and maintains contacts and communications with various organizations and agencies to increase referrals.
. Responsible for marketing the program to schools and public and private placement agencies and increasing the referral base network by traveling to locations to meet with actual and possible referral agents to establish rapport and relationships beneficial to Phoenix House, and aimed at increasing Phoenix House's clientele. Establishes and executes plans for managing vacancies created by voluntary and involuntary discharges from program.
. Maintain all required reporting functions and assure 100% completion of all paperwork.
. Ensures compliance with local, state and federal confidentiality laws and regulations.
DISTINGUISHING CHARACTERISTICS AMONG RELATED CLASSES
An Admissions Coordinator assists an administrator by administering and coordinating admissions practices: providing, coordinating and arranging outreach, admissions and assessment of prospective clients for Phoenix House programs and performing other administrative tasks. A Senior Admissions Coordinator performs the same duties as an Admissions Coordinator except that a Senior Admissions Coordinator manages more complex activities and exercises more independent judgment. A Senior Admissions Coordinator may be assigned minimal supervisory authority over lower level staff.
Applicants must meet the following qualifications:
Bachelor's degree (in social science preferred)
Additional experience may be substituted for educational requirement on a year for year basis
QUALIFICATIONS ESSENTIAL TO SUCCESS
. Ability and willingness to report to work on time and ready for work on each scheduled day.
. Demonstrated ability, willingness, and commitment to go out into the community to meet with referring agents.
. Exceptional Marketing and Customer Service skills
. Demonstrated understanding of and commitment to the concepts of providing outstanding customer care.
. Ability to work in a fast paced environment and to make decisions independently and communicate effectively when dealing with clients, families, other staff members, department heads, visitors, external agencies and community members
. Ability to effectively communicate verbally and in writing with appropriate documentation skills to complete reports, utilize data and communicate ideas constructively
. Ability to establish and consistently enforce appropriate boundaries with client/patients of Phoenix House
. Crisis management, conflict resolution and de-escalation skills.
. Must show aptitude for working as part of a team
. Computer literate; demonstrated proficiency in Microsoft Office and web-based applications
. Demonstrated ability to utilize an electronic clinical management system
. Exceptional organizational skills
. Demonstrated ability to learn
. Ability to work evenings and weekends
. Bilingual Spanish preferred
. Employee shall be in compliance with ADP requirements for alcohol and drug abuse counselor certification. Persons not in possession of substance abuse counselor certification must register within first 6 months of employment.
. Must possess and maintain a valid California Drivers license and a driving record that allows for operation of company vehicles.
. Must meet federal, state and local Criminal Clearance and Child Abuse Indexing requirements.
. Applicant must be either a U.S. Citizen or have the legal right to work in the Untied States.