Customer Service Representative

Customer Service Representative

Arthur J. Gallagher & Co. , one of the world''s largest insurance brokers, provides a full range of retail and wholesale property/casualty (P/C) brokerage and alternative risk transfer services globally, as well as employee benefit brokerage, consulting, and actuarial services in the United States. We also offer claims and information management, risk control consulting, and appraisal services to clients around the world. At Arthur J. Gallagher Risk Management Services (AJGRMS) , we deliver a full range of insurance and risk management products and services, including traditional and loss-sensitive coverages, captives, alternative risk solutions, and financial products, from offices throughout the United States and Canada, and operations in Bermuda and Puerto Rico. Position Summary : The Customer Service Representative serves as a liaison between customers and the sales and service staff, providing exemplary support and assistance. Essential Duties: Provides customer service to a variety of customers over the telephone Receives and responds to written and verbal customer service inquiries Responsible for writing new business and servicing existing clients Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution Handles calls and correspondence Additional Considerations: